Effective December 22, 2017
Collection and Use:
We collect and use personal data from or about you to provide and improve Member Advantages websites and apps experiences. We collect such data in various ways, including data you provide to us, data we collect by automated means, and data we collect from other sources.
We use administrative, technical, and physical security measures designed to protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
We strive to provide you reasonable choices regarding our collection, use and sharing of, your personal data. We provide you access to review and correct certain personal data, and provide you control over how we communicate with you, among other choices.
We collect and use personal data from or about you to provide and improve Member Advantages websites and apps experiences, including to:
We collect personal data from or about you in various ways, including data you provide to us, data we collect by automated means, and data we collect from other sources. We may combine personal data from various sources, and may combine non-personal data with personal data. When we do so, the combined information is treated as personal data under this policy unless it is later de-identified or otherwise disassociated from your personal data.
Data You Provide
We collect your personal data when you choose to provide it as you interact with us through our Member Advantages websites or apps, as well as through Member Advantages related correspondence, phone calls, and social media. For instance, when you register for a Member Advantages account, you will be asked to provide basic personal data as part of your registration. You may also choose to provide personal data through subsequent interactions with us. The personal data you provide might include:
Data We Collect by Automated Means
We collect data (some of which may be personal data) by automated means when you interact with us through Member Advantages websites and apps, and when we communicate with you by email. We use standard technologies, including browser cookies, Web beacons, and third-party analytics services to collect this behavioral and operational data, which may be recorded and retained in web logs and other systems of ASI and/or the operators(s) of the Member Advantages website and apps.
The collection of such data is a common practice that supports digital services, and is used to provide customized digital experiences, as well as for market research, analytics, and system administration purposes. For example, we may use this data to determine whether you’ve previously visited our website, to store your preferences and settings, and to provide authentication processes so you can more easily access your account. We also may use this data to target custom content and ads to you on our websites, in our apps, and through other digital communications, as well as on third-party websites and app as described in the Targeted Advertising section below.
Examples of the data we may automatically collect as part of our website, app, and digital communication experiences include:
We may also collect data (some of which may be personal data) by automated means when you call the customer service center. For instance, we may record audio of these calls for quality control, training, security, and analytics purposes.
Data We Collect from Other Sources
We may receive personal data about you from AARP and its subsidiaries and affiliates. We may also collect personal data about you from unaffiliated sources with whom we contract, such as Licensed Service Providers, vendors and data aggregators, as well as from public sources or databases. We may obtain from these entities data such as your name, postal address, telephone number, demographic data (such as age, gender, income level, and purchasing profiles), and publicly observed data (such as activity on blogs, videos, and other online postings). We generally use such data to update or append to personal data we already have about members (such as an address update), or to enhance our data models.
We may offer opportunities for our website or app users to forward information about or from Member Advantages to a family member or friend through “refer a friend” mechanisms. If an individual uses such a mechanism, we may ask that they provide us the friend’s name and email address – as well as the individual’s own name and email address. We will only use the friend’s personal data to send the requested email or other information, and we may identify that we are doing so at the other individual’s request.
We may also share your personal data with other third parties as follows:
We use commercially reasonable administrative, technical, and physical security measures designed to protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Despite our safeguards, however, no website, app, or information system can ever be completely secure so we cannot guarantee that the use of our systems, websites, or apps will be completely safe or secure. For additional information on privacy, identity theft, and online security, please visit the U.S. Federal Trade Commission's website.
We strive to provide you reasonable choices regarding your access to, and our collection, use and sharing of, your personal data. In addition to using the mechanisms described below, you may contact us at any time regarding these choices as follows:
Personal Data Access
If you wish to review and/or request changes to certain personal data we have collected about you (such as your Member Advantages contact information, username and password,), you may do so by logging into your AARP Member Advantages account, or by contacting us as identified above. We will make reasonable attempts to comply with such requests , but may refuse requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or are impractical.
Member Advantages Communications
If you sign up for AARP Member Advantages emails from ASI, you can unsubscribe at any time by clicking on the unsubscribe link on the bottom of any AARP Member Advantages email or by logging in to your Member Advantages account and then clicking here, and following the instructions. Please note that if you opt out of receiving AARP Member Advantages emails from ASI, you may continue to receive emails from AARP and third parties that offer AARP member benefits. You may need to contact those third parties directly in order to opt out of receiving their future communications. You also may opt out of receiving those parties’ emails by clicking on the "unsubscribe" link within the text of third-party emails you receive.
Most web browsers can be set to reject cookies or provide notice when cookies are placed on your device. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. Although it is up to you whether to accept cookies from our websites, if you reject cookies, certain functions on our websites may not work properly, and your ability to use some areas of the websites may be limited. It is also important to note that the opt-out mechanisms described in the Targeted Advertising section below generally rely on cookies to retain your opt-out preferences. So if you reject or erase cookies, your opt-out choices may not function properly.
Our analytics providers, primarily Adobe and Google Analytics, may collect data points associated with your visits to our websites and use of our apps in order to assist us with analyzing and assessing our digital properties. You can, however, opt-out of certain data collection by these analytics providers. To learn more about Adobe Analytics and how to opt-out of their data collection, click here. To learn more about Google Analytics and how to opt-out of their data collection, click here.
We collect data (both directly and through third-parties) about your activities on Member Advantages websites and apps and may combine it with other personal data we have about you for use in providing more customized experiences, including advertising tailored to your individual interests. We may also share data about activities on our websites with advertising networks administered by third parties, which may use many of the same technologies previously discussed (such as cookies, web beacons, and analytics tools) to track your online activities over time and across websites. This collection and ad targeting takes place both on our websites and apps and on third-party digital properties that participate in those ad networks. As a result, you may see certain ads on other websites based on prior activity on our websites and apps, and vice versa.
The Digital Advertising Alliance (DAA) has created guidance for online advertisers and provided the “AdChoices” mechanism for such advertisers to comply with users’ choices regarding the placement of interest-based ads. By clicking on the AdChoices icon presented in the corner of each ad served by participants in the AdChoices program, you will be directed to a webpage to allow opt-outs from that ad network and/or for all ad networks participating in the AdChoices program. To learn more about ad networks, including how to opt out of interest-based ads, click here.
It is important to note that your choice to stop targeted advertising is specific to the browser you are using. If you make a choice to opt-out from one computer browser and you want your opt-out to apply to a different computer and/or browser, you must also opt-out from that computer. It is also important to note that most of these choices are cookie-based. If you delete cookies after making an opt-out choice, you will need to perform the opt-out again.
You can manage targeted ads in our apps through your device operating system settings. For iOS apps, visit the “advertising” controls in your privacy settings. For Android apps, use the Settings App. Both operating systems allow you to opt-out of targeted ads and/or reset your device advertising ID.
We may also work with certain social media websites or platforms (such as Facebook or Twitter) to serve ads to you as part of a customized social media campaign. You can opt-out of receiving customized ads by changing your ad preferences on those platforms, which we do not control.
We will request your permission before our apps access precise location data for your mobile device, generally when you first launch our apps. If you have previously consented to our app accessing precise location information, you may revoke that permission at any time through your device’s operating system location preference controls. You may also stop our access to precise location data by following the standard uninstall process to remove our apps from your device.
Do Not Track
We do not currently process or respond to “Do Not Track” signals from your browser. As previously described, we do participate in online advertising networks administered by third parties, which may track your online activities over time and across third-party websites. You may opt-out of interest-based and other targeted advertising as set forth above in the Targeted Advertising section. However, even if you opt out of such ads, ASI may continue to collect and use online activity data on our websites and in our apps for other purposes.
Links to Other Websites
ASI is headquartered in the United States and all of our data processing activities occur in the United States. Any personal data you provide to us, including through the Member Advantages websites and apps, will be transferred to, processed, and stored in the United States. By providing us your personal data or using our websites and apps, you acknowledge that the United States has standards for the processing and storage of personal data that may not be equivalent to (and may be less comprehensive than) those in the country where you reside and/or are a citizen, and you consent to our collection, transfer, processing, and storage of your personal data in the United States.
Member Advantages websites and apps are not intended for use by children under the age of 13 and we do not knowingly collect personal data from such children. If a child under the age of 13 has provided us with personal data, we ask that a parent or guardian contact us so that the personal data can be deleted.